Alamo Colleges District IT Help Desks

ACES and Technical Support

District IT Help Desk Information

Phone (210) 485-0555
  • Press 1 for issues with ACES and password resets
  • Press 2 for Canvas Support or online course assistance
  • Press 4 to speak with an IT Help Desk agent
  • Press 5 for IT Help Desk hours of operation
Out-of-Town Students (866) 493-3947 [Toll Free]
Email helpdesk@alamo.edu
Website District Information Technology Services

Caller Checklist

When contacting the IT Help Desk, please have the following information readily available for faster processing:

  • Last four digits of SSN
  • ACES ID
  • Date of Birth
  • Banner ID Number

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