FortiMail Spam Filter

FortiMail Spam Filter will:

  • allow you to check your Bulk folder for email that was detected as spam, and therefore quarantined before it reached your inbox
  • allow you to modify your individual block/safe lists

Accessing Fortimail Spam Filter

FortiMail can be accessed at https://fortimail.alamo.edu/m/webmail/.  
At the login screen enter your email address (i.e. [email protected]) and your email password. Click on Log In.

You can find your email password in ACES, employee page, Web Services, personal tab, and click on Email Password.

  • Bulk mailbox folder, also known as your personal quarantine [1].
  • Listing of personal quarantined email [2].
  • Managing Preferences [3]

In the left-hand navigation pane, there is a Bulk mailbox folder, also known as your personal quarantine. You will notice that spam email appears in your Bulk mailbox folder. This enables you to monitor your quarantined email to make sure that none of them are actually legitimate email that were mistaken for spam.

To facilitate such monitoring, you can periodically receive a quarantine report that lists recent additions to the personal quarantine, and enables you to release or delete email in the quarantine. For information on disabling or enabling the quarantine report, see Receive spam report.

If you determine that an email is not spam, you can add the sender to your personal safe list to ensure that email from that person will not be mistaken as spam in the future. Conversely, if you decide that email from that person is always spam, you can add that email address to your personal block list. For details, see Block/Safe lists.

You have the ability to select or add an action to an individual email with check marks [A]. To release an email from the personal quarantine, click Release [B].  Or you can delete, click Delete [C].

Managing Preferences

Click on your Account icon [ 1 ] located in the upper right-hand corner and then Preferences [ 2 ].

Antispam Management

In addition to your personal safe list and personal block list, our network administrators have configured FortiMail with system-wide or per-domain safe lists and block lists, which have priority over your personal settings. If your block list or safe list is not working as you expect, ask your Campus IT Help Desk department for assistance.

Block/Safe lists

Click Block or Safe to manually manage the block or safe list. In the popup dialog box, you can add or delete email addresses in the block or safe list. You can also backup or restore a saved block/safe list.

You can add a domain (example: @junkmail.com) or an individual (example: [email protected]) to the block/safe lists.

Add outgoing email addresses to Safe list

If the people to whom you send email can be trusted to never send spam to you, you can safelist their email addresses. This guarantees that replies or other email they send to you is never accidentally marked as spam, and therefore will not be rejected, discarded, or quarantined (that is, sent to your Bulk mailbox folder).

To safelist the recipients of email that you send, turn this option on.

Tip: Alternatively, you can manually add individual email addresses to your personal white list or personal block list.

Receive spam report

You might notice that spam email appears in your Bulk mailbox folder, also known as a personal quarantine. Related to this, you might periodically receive a quarantine report that lists recent additions to the personal quarantine, and enables you to release or delete email in the quarantine.

To continue to receive your personal quarantine reports, keep this option on.

Getting Assistance

For assistance with FortiMail, please contact your local IT Help Desk. It is possible that a Footprints escalation will have to be submitted before the issue can be resolved.

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