![BioSig-ID Logo](https://media.screensteps.com/image_assets/assets/004/117/642/original/25fe3a9f-6a92-472a-b81f-6f1bbd24c19e.png)
Whether you have forgotten your password or you are unable to replicate the password you created, there may be occasions where you will need to reset your BioSig-ID password. The following guide provides step-by-step instructions on how to conduct a password reset.
This BioSig-ID password reset process is intended for the input device and default Canvas email address you had originally selected to enroll your BioSig-ID and Click-ID passwords. If you are trying to enter your password with a new input device, or if you have recently changed your default email in Canvas, you will be prompted to enroll a new BioSig-ID password.
To begin, enter what you believe to be your password into the BioSig-ID draw pad. If the password does not match, you will receive the following message each time you try to validate your identity: "Your password does not match. Please try again."
![BioSig-ID window with the following message above the draw pad: "Your password does not match. Please try again."](https://media.screensteps.com/image_assets/assets/004/154/466/original/50c6e0b9-ed2b-41be-9fca-081c418dd306.png)
Keep entering the same four characters, numbers, or symbols into the draw pad grid until you are prompted to enter your Click-ID password. From there, you have a few options for resetting your BioSig-ID password:
After failing to recreate your BioSig-ID password three times, you will be prompted to enter your Click-ID password on the keypad at the bottom of the BioSig-ID window:
![Click-ID window with the following message above the keypad: "In order to proceed with BioSig-ID, please follow the instructions for Click-ID in the help box."](https://media.screensteps.com/image_assets/assets/004/154/468/original/1383a00b-1049-4778-ad6e-6fc8636407e3.png)
- Simply use your input device to enter your Click-ID password and click the Validate button at the bottom right of the BioSig-ID window.
- Once validated, you will then be prompted to enroll a new BioSig-ID password:
![BioSig-ID window with the following message above the draw pad: "Your Click-ID password matches. You can now re-enroll a new password with BioSig-ID."](https://media.screensteps.com/image_assets/assets/004/154/469/original/21717a8f-ee08-410d-9dc4-a7538b0bb2f3.png)
- Your new BioSig-ID password must be drawn three times in order to accurately record the user’s unique gestures.
- On the last step, you must validate your new password.
If you successfully recalled your Click-ID password, you will not need to enroll a new Click-ID when you complete the BioSig-ID password enrollment process again.
If you cannot recall your Click-ID password, you will be prompted with a new message:
![BioSig-ID password reset window with the following message: "Forgot your Password? Looks like you are having trouble. If you are unable to remember your password, you can request a password reset so that you can re-enroll."](https://media.screensteps.com/image_assets/assets/004/154/524/original/a49f7bd4-e984-4bfb-abd3-b0bf6cd5ddbe.png)
- Click on the @email button, making sure to keep the current BioSig-ID window open. Once selected, instructions will appear:
![BioSig-ID password reset window with steps to verify the user's identity.](https://media.screensteps.com/image_assets/assets/004/154/525/original/60a7ad1a-751f-4480-9052-cc0a9abba38d.png)
- A password reset link which is good for approximately 6 hours will be sent to the email address you have set as your default for Canvas. Check your email for a message from [email protected] with the subject "Reset your BioSig-ID password." (If you do not see a message in your Inbox folder, be sure to check the "Junk" folder for this message.)
![Sample email sent to user requesting a BioSig-ID password reset.](https://media.screensteps.com/image_assets/assets/004/154/526/original/3ea22665-5eef-4703-a533-ea9c32cc8bbd.png)
- Within the email message, click on the hyperlink "Click here to reset your password" -or- copy/paste the URL provided into a new browser tab or window. You will receive a Password Reset validation message in the new browser tab or window:
- Close the window and then navigate back to the BioSig-ID assignment where you will then be prompted to enroll a new BioSig-ID password:
![BioSig-ID window with the following message above the draw pad: "Reset successful; please create your BioSig-ID password now."](https://media.screensteps.com/image_assets/assets/004/154/529/original/40afd744-b820-4db2-8e0d-049d32717ebd.png)
- Your new BioSig-ID password must be drawn three times in order to accurately record the user's unique gestures. You will also be required to create a new Click-ID password and enter it three times.
- On the last step, you must validate your new password.
If you cannot recall your Click-ID password, you will be required to enroll a new Click-ID when you complete the BioSig-ID password enrollment process again.
For a manual reset of your BioSig-ID and Click-ID passwords, please contact the District IT Help Desk at (210) 485-0555 [Option 4], or email [email protected] from your ACES student email. Be sure to include the following information in your correspondence; requests will be processed within 1-2 business days by the District IT Instructional Technology administrators:
- First and Last Name
- Banner ID
- ACES user name
- Default email you have listed in Canvas
- A brief description of the difficulty you are experiencing with BioSig-ID
- Phone number where we can reach you 8 a.m. - 5 p.m., M-F
Once your password has been reset, you will be sent notification to your ACES student email, so be sure to check it frequently for updates.
For additional assistance with BioSig-ID, visit the Biometric Signature ID Knowledge Base or contact [email protected] with questions.
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