Alamo Colleges District Instructional Technology provides faculty, staff, and students responsive and thorough assistance in enterprise-wide instructional technologies. We continually explore new technologies and opportunities for innovation.
Canvas Support
24/7/365 Canvas Support is available via the Help button in the Canvas global navigation menu. View the following guides for more information about getting help with Canvas:
View the Canvas Community Guides for more information on how to use the LMS as an instructor or a student, including guides on how to navigate the Canvas Commons and Canvas Mobile apps.
Instructional Technology Support
Your local Instructional Technology support center can assist you in the implementation and use of the following tools. Select the link for each tool to view step-by-step guides:
- Canvas learning management system
- BioSig-ID student identification software
- Mediasite and My Media cloud streaming and video storage
-
Respondus content development and academic integrity tools
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Respondus LockDown Browser and Repondus Monitor for Canvas quizzes
- See also Respondus LockDown Browser and Respondus Monitor for students
- Respondus 4.0 online exam creation and test bank management software
- StudyMate online learning activities and games
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Respondus LockDown Browser and Repondus Monitor for Canvas quizzes
- Simple Syllabus content management system
- SoftChalk content designware
- Turnitin evaluation and plagiarism detection
- Zoom video conferencing
For questions and assistance with textbook software, please visit the Canvas Student Quick Guide or contact your instructor or the publisher for support.
District Instructional Technology Support
| Phone |
(210) 485-0555
|
| Out-of-Town Students | (866) 493-3947 [Toll Free] |
| For Canvas questions and support requests: [email protected] For all other instructional technology inquiries: [email protected] |
|
| Website | District Information Technology Services |
Caller/Email Checklist
When contacting your local Instructional Technology support team, please have the following information readily available for faster processing:
- ACES ID
- 5-digit course CRN or subject/course/section number (ex: MATH-1324-050)
- Name of Canvas assignment, page, or instructional tool you need assistance with
College Instructional Technology Centers
Select a college from the list below to view contact information for your local distance learning and instructional technology support center.
| Phone | (210) 486-5372 |
| [email protected] | |
| Website | NLC Instructional Innovation Center |
| Phone | (210) 486-4850 |
|
Mallory Plummer, Director, Teaching with Technology Diana McCurtain-Talbert, Instructional Designer |
|
| Website | NVC Distance Learning |
| Phone | (210) 486-3725 |
|
Amanda Harrison, Director of the Teaching & Learning Center LaVon Anthony Stokes, Instructional Technology Specialist Dr. Meagan Sanders, Instructional Designer for Online Courses |
|
| Website | PAC Distance Learning and Teaching & Learning Center |
| Phone | (210) 486-0712 |
| [email protected] | |
| Website | SAC Distance Education and Instructional Innovation Center |
| Phone | (210) 486-2239 (DL) (210) 486-2030 (IIC) |
|
[email protected] [email protected] |
|
| Website | SPC Center for Distance Learning and Instructional Innovation Center |
Instructional Design Consultations
Your Alamo Colleges Online (ACOL) Instructional Design Partners are also available to assist you with any course design or DesignPLUS feature integrations. Please visit the ACOL Instructional Designer Scheduler which provides a link to book a consultation with the partner for your college.
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