Alamo Colleges DistrictKnowledge by ToolSupport and Technical Information InformationAlamo Colleges District Instructional Technology Support

Alamo Colleges District Instructional Technology Support

Alamo Colleges Instructional Technology logo

Alamo Colleges District Instructional Technology provides faculty, staff, and students responsive and thorough assistance in enterprise-wide instructional technologies. We continually explore new technologies and opportunities for innovation.

Canvas Support

24/7/365 Canvas Support is available via the Help button in the Canvas global navigation menu. View the following guides for more information about getting help with Canvas:

View the Canvas Community Guides for more information on how to use the LMS as an instructor or a student, including guides on how to navigate the Canvas Commons and Canvas Mobile apps.

Instructional Technology Support

Your local Instructional Technology support center can assist you in the implementation and use of the following tools. Select the link for each tool to view step-by-step guides:

For questions and assistance with textbook software, please visit the Canvas Student Quick Guide or contact your instructor or the publisher for support.

District Instructional Technology Support

Phone (210) 485-0555
  • Press 2 for Canvas Support or online course assistance
  • Press 4 to speak with an IT Help Desk agent
Out-of-Town Students (866) 493-3947 [Toll Free]
Email For Canvas questions and support requests: [email protected]
For all other instructional technology inquiries: [email protected]
Website District Information Technology Services

Caller/Email Checklist

When contacting your local Instructional Technology support team, please have the following information readily available for faster processing:

  • ACES ID
  • 5-digit course CRN or subject/course/section number (ex: MATH-1324-050)
  • Name of Canvas assignment, page, or instructional tool you need assistance with

College Instructional Technology Centers

Select a college from the list below to view contact information for your local distance learning and instructional technology support center.

Northwest Vista College
NVC Logo
Phone (210) 486-4850
Email Laura Lawrence, Director, Teaching with Technology
Adela Gonzales, Academic Program Coordinator and DigiTex Coordinator
Website NVC Distance Learning
Palo Alto College
PAC logo
Phone (210) 486-3725
Email Amanda Harrison, Academic Assessment Coordinator
Russ Wagner, Faculty Fellow for Professional Development
Abby Garcia, Instructional Technology Specialist
Website PAC Distance Learning and Teaching & Learning Center

Instructional Design Consultations

Instructors Only: To schedule a consultation with your Alamo Colleges Online (ACOL) Instructional Design partners, please visit the ACOL Instructional Designer Scheduler.

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