Alamo Colleges District

How do I forward an email with full email headers?

Updated on

Sometimes to troubleshoot a problem you are having ITS needs to see the complete message that you received including the header information and as an attached item when possible.

Within Outlook in Windows

  1. Open the message you wish to forward.
  2. Click the More Respond Actions icon and select Forward as Attachment.  The message is then attached in a new message.  Type any needed information in the body of the message and click Send.


  1. Start a new message.
  2. Select Attach Item from the toolbar.
  3. Select Outlook Item.
  4. Browse to the message you are inquiring about, and select it to attach it.

Within ACES Email and within Outlook for Mac

  1. Login to ACES.
  2. Start a new message.
  3. Select the email that you want to forward.
  4. Drag it and drop it into the body of your new message.

Getting Assistance

For assistance with Outlook, please contact your local IT Help Desk.


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