Live chat help is available 24/7 within Respondus LockDown Browser when using the webcam proctoring feature (sometimes called Respondus Monitor). Chat agents can assist you with any pre-exam issues related to the webcam and microphone.
Live chat is accessible from several places in LockDown Browser, and both options will walk you through a troubleshooter before beginning a chat with an agent:
- Within the the pre-exam steps. When working through the pre-exam steps for using a webcam with LockDown Browser, select "It's not working" at any time to access live chat.
- Within Help Center. Select the "Need More help?" button.
For more information about using Respondus Monitor with Canvas quizzes, please view these Screen Steps guides.
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