Alamo Colleges District

Student: Live Chat Help for Respondus Monitor (webcam proctoring)

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Live chat help is available 24/7 within Respondus LockDown Browser when using the webcam proctoring feature (sometimes called Respondus Monitor). Chat agents can assist you with any pre-exam issues related to the webcam and microphone.

Live chat is accessible from several places in LockDown Browser, and both options will walk you through a troubleshooter before beginning a chat with an agent:

  1. Within the the pre-exam steps. When working through the pre-exam steps for using a webcam with LockDown Browser, select "It's not working" at any time to access live chat.
  1. Within Help Center. Select the "Need More help?" button.

For more information about using Respondus Monitor with Canvas quizzes, please view these Screen Steps guides.


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