Resetting Your BioSig-ID Password

BioSig-ID Logo

Whether you have forgotten your password or you are unable to replicate the password you created, there may be occasions where you will need to reset your BioSig-ID password. View the following instructional video or follow the step-by-step instructions below to conduct a password reset.

This BioSig-ID password reset process is intended for the input device and default Canvas email address you had originally selected to enroll your BioSig-ID and Click-ID passwords. If you are trying to enter your password with a new input device, or if you have recently changed your default email in Canvas, you will be prompted to enroll a new BioSig-ID password.

To begin, enter what you believe to be your password into the BioSig-ID draw pad. If the password does not match, you will receive the following message each time you try to validate your identity: "Your password does not match. Please try again."

BioSig-ID window with the following message above the draw pad: "Your password does not match. Please try again."

Keep entering the same four characters, numbers, or symbols into the draw pad grid until you are prompted to enter your Click-ID password. From there, you have a few options for resetting your BioSig-ID password:

Self-Service Password Reset Option 1 - If you know your Click-ID Password

After failing to recreate your BioSig-ID password three times, you will be prompted to enter your Click-ID password on the keypad at the bottom of the BioSig-ID window:

Click-ID window with the following message above the keypad: "In order to proceed with BioSig-ID, please follow the instructions for Click-ID in the help box."
  1. Simply use your input device to enter your Click-ID password and click the Validate button at the bottom right of the BioSig-ID window.
  2. Once validated, you will then be prompted to enroll a new BioSig-ID password:
BioSig-ID window with the following message above the draw pad: "Your Click-ID password matches. You can now re-enroll a new password with BioSig-ID."
  1. Your new BioSig-ID password must be drawn three times in order to accurately record the user’s unique gestures.
  2. One the last step, you must validate your new password.

If you successfully recalled your Click-ID password, you will not need to enroll a new Click-ID when you complete the BioSig-ID password enrollment process again.

Self-Service Password Reset Option 2 - If you forgot or fail to validate your Click-ID Password

If you cannot recall or repeat your Click-ID password three times, you will be prompted with a new message:

BioSig-ID password reset window with the following message: "Forgot your Password? Looks like you are having trouble. If you are unable to remember your password, you can request a password reset so that you can re-enroll."
  1. Click on the @email button, making sure to keep the current BioSig-ID window open. Once selected, instructions will appear:
BioSig-ID password reset window with steps to verify the user's identity.
  1. A password reset link which is good for approximately 6 hours will be sent to the email address you have set as your default for Canvas. Check your email for a message from no-reply@biosig-id.com with the subject "Reset your BioSig-ID password." (If you do not see a message in your Inbox folder, be sure to check the "Junk" folder for this message.)
Sample email sent to user requesting a BioSig-ID password reset.
  1. Within the email message, click on the hyperlink "Click here to reset your password" -or- copy/paste the URL provided into a new browser tab or window. You will receive a Password Reset validation message in the new browser tab or window:
  1. Close the window and then navigate back to the BioSig-ID assignment where you will then be prompted to enroll a new BioSig-ID password:
BioSig-ID window with the following message above the draw pad: "Reset successful; please create your BioSig-ID password now."
  1. Your new BioSig-ID password must be drawn three times in order to accurately record the user's unique gestures. You will also be required to create a new Click-ID password and enter it three times.
  2. On the last step, you must validate your new password.

If you cannot recall your Click-ID password, you will be required to enroll a new Click-ID when you complete the BioSig-ID password enrollment process again.

Request a Manual Password Reset - Requires 1-2 business days for processing

For a manual reset of your BioSig-ID and Click-ID passwords, please contact the District IT Help Desk at (210) 485-0555 [Option 4], or email CanvasSupport@alamo.edu from your ACES student email. Be sure to include the following information in your correspondence; requests will be processed within 1-2 business days by the District IT Instructional Technology administrators:

  • First and Last Name
  • Banner ID
  • ACES user name
  • Default email you have listed in Canvas
  • A brief description of the difficulty you are experiencing with BioSig-ID
  • Phone number where we can reach you 8 a.m. - 5 p.m., M-F

Once your password has been reset, you will be sent notification to your ACES student email, so be sure to check it frequently for updates.

For additional assistance with BioSig-ID, visit the Biometric Signature ID Knowledge Base or contact CanvasSupport@alamo.edu with questions.

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